Refund Policy

Refund Policy

At ShadowLuxe, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund policy below:

1. Eligibility for Refunds:

• Refund requests must be made within 14 days of receiving the product.
• The item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase (order confirmation email or receipt) is required.

2. Non-Refundable Items:

• Personalized or custom-made items are not eligible for refunds.
• Items marked as final sale are non-refundable.
• Shipping fees are non-refundable.

3. Process for Returns and Refunds:

• Customers must contact us at [insert your email here] before initiating a return.
• We will provide the return shipping address in China and further instructions.
• The customer is responsible for return shipping costs and ensuring the product is securely packaged.

4. Damaged or Defective Items:

• If your item arrives damaged or defective, please contact us within 7 days of receipt.
• Attach clear photos of the damaged item and packaging for our review.
• After verification, we will offer a replacement or full refund.

5. Processing Time:

• Once your returned item is received and inspected, we will notify you of the refund approval or rejection.
• Approved refunds will be processed to your original payment method within 7-10 business days.

6. Customs and Import Fees:

• Please note that any customs fees, import duties, or taxes paid during delivery are non-refundable.

7. Important Notice:

• ShadowLuxe is not responsible for delays or losses caused by incorrect shipping information provided by the customer.
• Refunds will not be granted for issues arising from circumstances beyond our control, such as customs delays or courier mishandling.

By placing an order, you agree to this Refund Policy.