Shipping Policy

At ShadowLuxe, we aim to deliver your jewelry with care and efficiency. Please read our shipping policy carefully to understand how your order will be processed:

1. Processing Time:

• Orders are typically processed within 2-5 business days.
• During peak periods or promotions, processing times may extend slightly.

2. Shipping Time:

• Standard Shipping: 7-20 business days, depending on the destination.
• Express Shipping: 5-12 business days (where available).

3. Shipping Costs:

• Shipping fees vary by location and will be calculated at checkout.
• Free shipping may be available for orders over a specified amount (check current promotions).

4. Tracking Your Order:

• Once your order ships, a tracking number will be provided via email.
• Please allow 24-48 hours for the tracking information to update.

5. Customs and Duties:

• International orders may be subject to customs fees, duties, or taxes upon arrival. These charges are the buyer’s responsibility.

6. Shipping Delays:

• Please note that shipping times are estimates and may vary due to customs processing, weather, or other unforeseen circumstances.
• If your order hasn’t arrived within the estimated timeframe, please contact us for assistance.

7. Address Accuracy:

• Ensure your shipping address is accurate. We are not responsible for orders delivered to incorrect or incomplete addresses provided during checkout.